To Christina Eordanidis (pictured above), senior account manager at Belrock Broking in Sydney, it’s a relief.

“It’s great to be back in the office and get back to feeling a bit normal,” he said.

Like most brokers, Bellerock found ways to stay connected with clients and colleagues throughout the lockdown.

“But there are some aspects of face-to-face office life that I must have missed. We have a nice office on Sydney’s King Street dock and I have to say I missed the lunch time with my colleagues at Break and the general atmosphere of my office.

Read next: Massive NSW Lockdown: The Insurance Industry Responds

Despite the negative impact of the epidemic on other parts of the economy, Belrock is in good shape as the lockdown system is simplified.

“Overall, the business is booming. Covid has presented challenges to everyone across the board and we’ve seen these effects affect our clients. As boutique brokerage, our team is agile enough to tackle any challenge,” he said.

Despite the end of the lockdown, Jordanidas said his organization’s goals have not changed.

“Supporting our clients and providing them with the peace of mind that comes from properly insuring their exposures has always been our goal and has remained the same.”

The senior account manager said the first priority is to personally communicate with clients so that they stay up to date with their business needs and risk profile.

“I look forward to seeing clients again. We need to be sensitive and secure to move forward in the face-to-face environment as soon as we get out of the lockdown, ”he said.

Yordanidas said that hybrid solutions would play a key role in this delicate phase of limitation reduction. The first step is to maintain a clear line of communication.

“Giving clients the choice of meeting in person or dialing through an online platform can provide flexibility and help ensure face-to-face interactions with confidence.”

In the last six months, he said, the most difficult challenges were regulatory challenges, market trends and the risks posed by Covid and how these factors could affect clients.

“As a result of this changed landscape, the underwriter response times during this period have also presented some challenges.”

He said regular market updates sent to clients via articles and emails on their website have helped keep their stakeholders engaged.

“Being employed in this way has helped maintain an open and honest conversation with clients and industry partners that was very important during this time.”

Read next: How has the on-off lockdown affected Victorian brokers?

In the last 12 months, he said, Belrock has seen unprecedented levels of exposure to certain sectors of the economy in the conduct of their business.

“Maintaining a balance of tight insurance market conditions, client business demand and emerging risks will remain a challenge in the coming months as the effects of Covid in the market continue.”

Meanwhile, in Newcastle, a few minutes walk from the beach: “Finally! It’s been a long and arduous time but much worse than me, “said Nicholas Bedgood (pictured above), director of Citadel Insurance Services, another broker who is happy to be out of the lockdown.

And business is exceptionally good.

“It’s going to gangbusters! But I have never worked so hard! Many of the businesses I’m dealing with are expanding, even against the trend. In addition, my word of mouth referral is strong but that is after many years of structure and hard work. ”

Bedgood is an expert in marine industry insurance and worked in that industry for 20 years before becoming an insurance broker.

He said the hardest thing about the 100-day lockdown is not meeting friends, family and industry colleagues.

“And a good old long lunch.”

The biggest challenge facing his specialty at the moment is the lack of staff and resources.

“It’s a huge problem,” he said.

In recent weeks, lockdown arrangements in South Australia have also been relaxed.

Victoria, Metropolitan Melbourne and parts of the state are still in lockdown. Masks are still mandatory everywhere except human homes.

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