This power was evident from the beginning. He graduated from Williams University a year and a half ago and was appointed to his chosen profession on campus. Utilizing people’s skills, drive and curiosity has kept Williams in a 33-year career and in multiple roles with two top insurance employers.
Claiming, working in sales and service, Williams is in his dream job. A remote role responsible for more than 50 employees that enables Williams to work from home, he can stay very connected with his employees, other departments of the Hartford Group and its valuable client base.
“In terms of claims sales and services, my team works to provide consulting claims services with underwriting, risk engineering, agents and brokers and Hartford’s top VIP distribution partners,” Williams noted. If mobility leads to an effective flow of communication between these different areas, meeting the needs of the client will not be as effective. The bottom line, Williams explains, is the key to ensuring a collaborative approach that everyone is working towards the same goal.
Williams said Insurance business That his upcoming priorities depend on his claim work program, he looks forward to taking part in the upcoming Women in Insurance Texas 2021 Round table discussion.
The role of technology
During the height of the Covid-1 pandemic epidemic, many sectors were forced to use any technology at hand to ensure that many employees could work from home. The insurance sector was no exception.
Williams was quick to point out that he was at the forefront of adopting the technology available to enable remote workforce. Working perfectly remotely for years leading up to the epidemic, Williams knew the value of video conferencing technology and used it every day to succeed in his work.
“I’ve been working on design through more than eight years using different conferencing platforms,” he said. The technology available “allows employees to collaborate to share knowledge,” Williams explained. “Using the available platform, it helps create a positive work environment that gives employees satisfaction that later leads to a high-performance culture and ultimately a more positive customer experience.”
Do you think Williams will continue to work remotely and drive technology in the industry? “Absolutely,” he replied. Covid has proven that employees can work from home and still achieve a high level of performance.
Unique challenge for women in the industry
A professional woman can often have difficulties in her life, no matter what position or sector a woman works in. Williams is aware of this unwritten reality. She points to specific issues for women, such as maintaining family balance with work commitments, family dynamics, gender norms and social pressures.
“For many women as primary caregivers, long commutes and rigid work schedules are not necessarily possible,” she said. “Often there is a lack of opportunities in the workplace which is important for their health.
Equality and inclusion is an issue that directly affects women. Leading the Black Insurance Professional Network, Williams has taken his own steps toward inclusion. Women can participate in the event and are given the opportunity to discuss the various resources available to them, such as the Flex Work program.
Williams employers provide additional resources to help employees, such as providing access to online parenting classes, or providing online information to child care providers in their community.
“Hartford, in my opinion, is an ethical company with consistent principles that is consistent with mine,” Williams said, highlighting how his children have been given the opportunity to balance their needs and enhance their skills while building experience. She imagines her career.
How about meeting client needs?
“Clients are why we’re here. Williams replied, ‘Our reason is to serve our customers and create the best customer experience.’
The Women in Insurance Texas 2021 The conference is another opportunity for Williams to offer solid advice and lead by example.
“The panel I’m talking to – all day – is looking forward to connecting with other women and keynote speakers,” she said.
With a collaborative spirit and undeniable strength, Williams will no doubt be well received by his colleagues. It is hard to imagine that a little of this energy would not rub on them in his presence.